Privacy Policy | Aevolve

1. Introduction

Aevolve ("we," "us," or "our") provides AI-powered voice agent and automation services for businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website at aevolve.ai.

2. Information We Collect

We collect information in the following categories:

Business Information: Company name, address, phone number, business hours, service menu, CRM credentials (encrypted), and scheduling rules you provide during onboarding.
Call Data: Phone numbers of inbound callers, call recordings, call transcripts, appointment details, and lead qualification data processed by our AI voice agents on your behalf.
Account Information: Name, email address, billing information, and communication preferences of our business clients.
Website Data: IP address, browser type, pages visited, and usage patterns collected via cookies and analytics tools when you visit our website.

3. How We Use Your Information

To provide, operate, and maintain our AI voice agent services
To process and route calls, book appointments, and sync data to your CRM
To improve our AI models and service quality (using anonymized, aggregated data only — never individual call recordings)
To communicate with you about your account, service updates, and support requests
To process billing and payments
To comply with legal obligations

4. Call Recording and Data Processing

Our AI voice agents record and transcribe calls made to your business phone number. These recordings are:

Stored in encrypted, SOC 2-compliant infrastructure
Accessible only to you (the business client) and authorized Aevolve personnel for support purposes
Retained for 90 days by default, configurable per your requirements
Never sold to third parties
Never used to train AI models on individual conversations

5. HIPAA Compliance

For healthcare practices (dental offices, medical practices), we maintain HIPAA-compliant data handling. We will execute a Business Associate Agreement (BAA) with any covered entity. Protected Health Information (PHI) captured during calls is encrypted in transit and at rest, stored in HIPAA-compliant infrastructure, and access-controlled per BAA terms.

6. Data Sharing

We do not sell your data. We share information only with:

Your CRM and Tools: We push call data, appointments, and lead information to the CRM and scheduling tools you authorize during setup.
Infrastructure Providers: Cloud hosting, telephony, and AI processing providers who are contractually bound to protect your data.
Legal Requirements: When required by law, subpoena, or legal process.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, audit logging, and regular security assessments. CRM credentials are stored using envelope encryption and are never accessible in plaintext.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you or your callers
Request deletion of your data
Opt out of data processing for marketing purposes
Export your data in a portable format
Withdraw consent for call recording

To exercise these rights, contact us at hello@aevolve.ai.

9. Cookies

Our website uses essential cookies for functionality and analytics cookies (Google Analytics) to understand traffic patterns. You can disable cookies in your browser settings. No advertising cookies are used.

10. Data Retention

Call recordings: 90 days (configurable). Account data: retained while your account is active and for 30 days after cancellation. Billing records: retained as required by tax and accounting regulations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email to active clients.

12. Contact

Questions about this Privacy Policy? Contact us at hello@aevolve.ai.